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4.5 Long-Term Care Ombudsman Program: Expand the number of regional coordinated (RC) programs for the 8 regions of New Mexico

Story Behind the Curve

Currently there are only 5 regions for LTCOP (NW, NE, SW, SE and Metro). All RC positions were filled as of 6/30/2022. 

Partners

New Mexico State Personnel Office

What Works

LTCOP has improved the long-term care ombudsman training which will help in preparing new staff for the job and improve retention. LTCOP has also restructured operations within the division to carry out a more cohesive approach to carry out the role of the regional coordinators, including volunteer recruitment and oversight, inter-departmental referrals, and in-person visits to long-term care facilities with the aim of improving efficiency and job performance and satisfaction. 

What We Do

Who We Serve

How We Impact

Design Specification: Non-Data Driven Measure

Design Specification: Non-Data Driven Measure

Performance Dates

Frequency of Reporting

Actions Taken/Results

Raise the number of RC investigative specialists by filling vacant positions.

2022 2023 2024 2025

   Annually Reporting Months ↓ July SFY22 (7/1/2021–6/30/2022)

Currently there are only 5 regions for LTCOP (NW, NE, SW, SE and Metro). All RC positions were filled as of 6/30/2022.

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