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Community Crisis Services Plan

What Is It?

Community Crisis Services Plan was identified by community leaders and members as an action, that when combined with other actions in our community, that has a reasonable chance of making a difference in mental health in our community. This is an ongoing program in our community.

Polk County feels it's necessary to review the current Community Crisis Services Plans in relation to involuntary commitments to ensure the community is making the biggest impact. Necessary improvements have been identified and will be the main objectives over the course of the next several years. Priority will focus on course of action when a patient in crisis is identified.

The priority population for this strategy are those who are struggling with mental health challenges at the highest rates including geriatric and low income populations, and this strategy aims to make a difference at the organizational/policy level. Implementation will take place in the community and at organizations that may experience a community crisis.

This strategy will also focus on mental health disparities. It is our goal for the new plan to help increase access for all Polk County residents.

Partners

 

 

The partners for this strategy include:
Agency
Person
Role
Polk County Health and Human Services Agency- Public Health, Transportation, Social Services, Senior Services, and Vetaran Services divisions.
Joshua Kennedy
Lead
St. Luke's Hospital
Michelle Fortune
Collaborate
St. Luke's Hospital
Kathy Hefner
Collaborate
VAYA Health
Angela Garner
Collaborate
Polk County Health and Human Services- Public Health Division
Haley Suskauer
Support
NC Courts System/County Magistrate Office
Mark West
Support
Polk County Sheriff's Department
Tim Wright
Support
Polk County Health and Human Services- Social Services Division
Kim Wilson
Support
Blue Ridge Health- Polk
Sandra McGriff
Support

Work Plan

 
Activity 
Resources Needed 
Agency/Person Responsible 
Target Completion Date 
Complete ongoing meetings to discuss policy implementation            
Meeting space
Polk County Health and Human Services/ Josh Kennedy
Ongoing/ No completion date
Update Polk County Board of Health and Commisssioners on progress and recommendations
Meeting space
Polk County Health and Human Services and VAYA
January 2019
Increase awareness of Mobile Crisis Services by providing at least 3 resource presentations to organizations through the Hear2Help program.
Meeting space
Polk County Wellness Coaltion/ Buffy Ashmore
June 2nd, 2020
Create a written plan for distribution to leaders
Paper, Computer
Polk County Wellness Coalition
August, 2020
Increase awareness of plan within county departments by providing a written plan for department leaders
Meeting space
Polk County Health and Human Services Agency
December 15th, 2020
Complete an annual meeting with county officials to re-evaluate and edit Community Crisis Services Plan.
Meeting space
Polk County Health and Human Services Agency
January 15th, 2021, ongoing annually 
Please note this is a proposed workplan that will be presented to the group. This is a long-term project that may require edits to the above workplan depending on input from the groups involved.

Evaluation & Sustainability

Evaluation Plan:

We plan to evaluate the impact of this strategy through the use of Results-Based AccountabilityTM to monitor specific performance measures. We will be monitoring How Much, How Well and/or Better Off Performance Measures.  Our evaluation activities will be tracked in the Work Plan table, above. 

Sustainability Plan:

The following is our sustainability plan for this strategy: 

  • Sustainability Component 1: Use performance measures to ensure ongoing effectiveness and demonstrate success to local government officials and other key stakeholders.
    • By tracking our progress through our performance measures, we will be able to provide evidence for sustaining our efforts to local government officials. We can provide evidence of our successes at County Commissioner Meetings and local forums.
  • Sustainability Component 2: Communicate and engage diverse community leaders and organizations.
    • By engaging diverse community leaders such as our church leaders, we will be able increase community awareness and support for our efforts to identify champions to help sustain our efforts.

 

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy