Promoting 2-1-1 as a resource list for families was identified by the Great by Eight early childhood group as an action that, when combined with other actions in our community, has a reasonable chance of making a difference in perinatal and early child health in our community. This is an ongoing program in our community that requires additional promotion in order to fully assist Haywood County residents.  2-1-1 is an effective program that assisted callers over 2400 times from 2015-2019.    

The priority population/customers for the 2-1-1 resource list are individuals in need of resources, and the 2-1-1 resource list aims to make a difference at the individual level.  Implementation will take place through a free telephone and online assistance service.  

This strategy addresses health disparities by serving individuals who experience resource gaps, including physical health needs and social determinants of health.  

2020 Update:

NC-211 was heavily utilized by Haywood County residents in 2020.  Call volume increased by nearly 70% from the previous year (United Way of Asheville and Buncombe County, 2015-2020).  

The partners for promoting the 2-1-1 resource list include:

Evaluation Plan:

We plan to evaluate the impact of the 2-1-1 resource list through the use of Results-Based AccountabilityTM to monitor specific performance measures. We will be monitoring How Much, How Well and/or Better Off Performance Measures. 

Sustainability Plan:

The following is our sustainability plan for promoting the 2-1-1 resource list: 

• Sustainability Components:
  • NC 2-1-1 is a free resource and promotion of it will have little or no cost.  
  • The number of calls from Haywood County residents are continuously tracked by United Way.  Haywood County Health and Human Services Agency will request numbers from United Way in order to demonstrate program need to stakeholders.