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Social Service Provision Working Group (SSPWG)
What We Do
Stakeholders agree that Rochester / Monroe County is “program rich and coordination poor” meaning that programs need to be better aligned to ensure person-centered and outcomes-oriented service. Shifts in the healthcare landscape to align with social and human services have created additional momentum for greater coordination among service providers. Connected and coordinated service provision ensures the system is person-centered at various levels: affordable, culturally appropriate resources are available to residents – and that residents are aware of these resources and can access them. Today, stigma exists around accessing resources – a future, person-centered system would ensure these resources increased individuals’ optimism about their future paths and opportunities.
Who We Serve
All people in poverty in Rochester City and Monroe county.
How We Impact
RMAPI represents a neutral convener that can work in partnership with others to build on the momentum. RMAPI will work in close partnership with the Finger Lakes Performing Provider System (FLPPS) and the United Way to foster deeper relationships among service providers to coordinate a system of referrals and service delivery that results in “no wrong door” to person-centered services. This will include mapping the current system to understand points of disconnect and opportunities for partnership, as well as determining how partners can develop a single data set to track individual person-centered outcomes. This strategy will be implemented by the “Service Provision Working Group”.
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Purpose: to connect and coordinate service provision to deliver more person-centered outcomes |
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Initial activities: |
- Understand the current system: map social supports availability / accessibility barriers in areas of concentrated poverty - Map actors and referral disconnects, especially between healthcare / social services - Identify navigation and policy solutions needed - Establish a process for data sharing: share current data collection approaches among agencies / organizations to map potential shared data set at individual and program outcome levels - Infuse guiding principles across partners: - Catalog current tools and trainings for trauma and structural racism - Understand which agencies / orgs have used tools / trainings and what gaps exist Coordinate work with FLPPS CBO Advisory Council to ensure work is distinct but complementary |
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Expected outputs: |
- Map of social support system exists that identifies systemic disconnects - Outline for service provider shared data set - Identification of data sharing best practices - Catalog and plan to use existing tools / trainings on guiding principles - New policies / practices exist to help incent behavior change among RMAPI partners |
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Expected outcomes: |
- Improved appropriate referrals among service providers - Increased appropriate service provision - Increased person-centered service provision - Increase in trauma-informed policies / practices - Increase in people trained on structural racism - Changes to attitudes and practices related to trauma and structural racism |
Action Plan
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.