Vermont Medicaid Program - Adult CAHPS Survey

What We Do

Measures

DVHA

Getting Needed Care - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked if they could get care when needed through their health plan and from specialists

2022

81%

-6%

DVHA

Overall Rating of Health Plan - % of surveyed adult Medicaid beneficiaries who rated their overall health plan a "7, 8, 9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible

2022

87%

DVHA

Coordination of Care - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked about their perception of whether their doctor is up-to-date about the care he/she received from other doctors or health providers

2022

83%

84%

DVHA

Customer Service - % of surveyed adult Medicaid beneficiaries who responded "usually' or "always" when asked about getting information needed and treatment by customer service staff

2022

88%

89%

17%

DVHA

How Well Doctors Communicate - % of surveyed adult Medicaid benefiaries who responded "usually" or "always" when asked how well personal doctor explains things, listens to them, shows respect for what they have to say and spends enough time with them

2022

90%

93%

DVHA

Getting Care Quickly - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked if they received care and got appointments as soon as they needed

2022

81%

-2%

DVHA

Overall Rating of All Health Care - % of surveyed adult Medicaid beneficiaries who rated all of their health care a "7, 8 ,9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible

2022

83%

86%

-5%

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