Vermont Medicaid Program - Adult CAHPS Survey

What We Do
Measures
Time
Period
Current Actual Value
Current Target Value
Current
Trend
Baseline
% Change
DVHA
Getting Needed Care - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked if they could get care when needed through their health plan and from specialists
PM
2021
82%
84%
1
-5%
DVHA
Getting Care Quickly - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked if they received care and got appointments as soon as they needed
PM
2021
86%
83%
1
4%
DVHA
How Well Doctors Communicate - % of surveyed adult Medicaid benefiaries who responded "usually" or "always" when asked how well personal doctor explains things, listens to them, shows respect for what they have to say and spends enough time with them
PM
2021
93%
93%
1
6%
DVHA
Customer Service - % of surveyed adult Medicaid beneficiaries who responded "usually' or "always" when asked about getting information needed and treatment by customer service staff
PM
2021
87%
90%
1
16%
DVHA
Coordination of Care - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked about their perception of whether their doctor is up-to-date about the care he/she received from other doctors or health providers
PM
2021
85%
85%
1
6%
DVHA
Overall Rating of Health Plan - % of surveyed adult Medicaid beneficiaries who rated their overall health plan a "7, 8, 9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible
PM
2021
85%
87%
1
-1%
DVHA
Overall Rating of All Health Care - % of surveyed adult Medicaid beneficiaries who rated all of their health care a "7, 8 ,9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible
PM
2021
88%
86%
2
1%
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy