Vermont Medicaid Program - Child CAHPS Survey

Who We Serve

The Department of Vermont Health Access' (DVHA) certified vendor administered this survey to parents/guardians of eligible child members 17 years of age and younger enrolled in Vermont's Medicaid managed care program, Dr. Dynasaur, via a mixed methodology (mail with telephone follow-up).

Measures

DVHA

Overall Rating of Health Plan - % of surveyed child Medicaid beneficiaries who rated their overall health plan a "7, 8, 9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible

2022

96%

92%

13%

DVHA

Coordination of Care - % of surveyed child Medicaid beneficiaries who responded "usually" or "always" when asked about their perception of whether their doctor is up-to-date about the care he/she received from other doctors or health providers

2022

88%

83%

-1%

DVHA

Customer Service - % of surveyed child Medicaid beneficiaries who responded "usually' or "always" when asked about getting information needed and treatment by customer service staff

2022

92%

88%

DVHA

How Well Doctors Communicate - % of surveyed child Medicaid benefiaries who responded "usually" or "always" when asked how well personal doctor explains things, listens to them, shows respect for what they have to say and spends enough time with them

2022

97%

94%

DVHA

Getting Care Quickly - % of surveyed child Medicaid beneficiaries who responded "usually" or "always" when asked if they received care and got appointments as soon as they needed

2022

91%

86%

-3%

DVHA

Getting Needed Care - % of surveyed child Medicaid beneficiaries who responded "usually" or "always" when asked if they could get care when needed through their health plan and from specialists

2022

88%

84%

DVHA

Overall Rating of All Health Care - % of surveyed child Medicaid beneficiaries who rated all of their health care a "7, 8 ,9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible

2022

93%

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