Vermont Medicaid Program - Child CAHPS Survey

Who We Serve

The Department of Vermont Health Access' (DVHA) certified vendor administered this survey to parents/guardians of eligible child members 17 years of age and younger enrolled in Vermont's Medicaid managed care program, Dr. Dynasaur, via a mixed methodology (mail with telephone follow-up).

Measures
Time
Period
Current Actual Value
Current Target Value
Current
Trend
Baseline
% Change
DVHA
Getting Needed Care - % of surveyed child Medicaid beneficiaries who responded "usually" or "always" when asked if they could get care when needed through their health plan and from specialists
PM
2021
80%
86%
1
-9%
DVHA
Getting Care Quickly - % of surveyed child Medicaid beneficiaries who responded "usually" or "always" when asked if they received care and got appointments as soon as they needed
PM
2021
93%
88%
2
-1%
DVHA
How Well Doctors Communicate - % of surveyed child Medicaid benefiaries who responded "usually" or "always" when asked how well personal doctor explains things, listens to them, shows respect for what they have to say and spends enough time with them
PM
2021
98%
94%
1
2%
DVHA
Customer Service - % of surveyed child Medicaid beneficiaries who responded "usually' or "always" when asked about getting information needed and treatment by customer service staff
PM
2021
88%
88%
1
2%
DVHA
Coordination of Care - % of surveyed child Medicaid beneficiaries who responded "usually" or "always" when asked about their perception of whether their doctor is up-to-date about the care he/she received from other doctors or health providers
PM
2021
91%
1
2%
DVHA
Overall Rating of Health Plan - % of surveyed child Medicaid beneficiaries who rated their overall health plan a "7, 8, 9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible
PM
2021
96%
93%
3
13%
DVHA
Overall Rating of All Health Care - % of surveyed child Medicaid beneficiaries who rated all of their health care a "7, 8 ,9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible
PM
2021
95%
94%
1
3%
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy