Pathway to Services/LAM SPA (Montgomery County FY17)

Program Summary

Target Population

Measures

MOCO

How Much: # of referrals made (to LCC & Family Navigation)

HFY2 2017

-47%

MOCO

How Much: # of calls received

HFY2 2017

332

-30%

MOCO

How Well: # of surveyed callers satisfied or higher with SPA services: respectful of family

HFY2 2017

59%

MOCO

Better Off: # of callers reporting that referral was able to provide requested information or services

HFY2 2017

-63%

MOCO

How Well: # of surveyed callers satisfied or higher with SPA services: knowledgeable

HFY2 2017

80%

MOCO

Better Off: # of callers who report increased confidence/competence in addressing future needs

HFY2 2017

47%

MOCO

Den: # of surveys answered: increased confidence

HFY2 2017

75%

MOCO

Den: # of surveys answered: provide requested information

HFY2 2017

69%

MOCO

Den: # of surveys answered: knowledgeable

HFY2 2017

82%

MOCO

Den: # of surveys answered: respectful of family

HFY2 2017

82%

MOCO

Better Off: % of callers who report increased confidence/competence in addressing future needs (Calculated)

HFY2 2017

79%

-16%

MOCO

Better Off: % of callers reporting that referral was able to provide requested information or services (Calculated)

HFY2 2017

85%

24%

MOCO

How Well: % of surveyed callers satisfied or higher with SPA services: knowledgeable (Calculated)

HFY2 2017

87%

-1%

MOCO

How Well: % of surveyed callers satisfied or higher with SPA services: respectful of family (Calculated)

HFY2 2017

87%

-13%

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