Pathway to Services/LAM SPA (Montgomery County FY17)

Program Summary
Target Population
Measures
Time
Period
Current Actual Value
Current Target Value
Current
Trend
Baseline
% Change
MOCO
How Much: # of calls received
PM
HFY2 2017
332
1
-30%
MOCO
How Much: # of referrals made (to LCC & Family Navigation)
PM
HFY2 2017
73
1
-47%
MOCO
How Well: # of surveyed callers satisfied or higher with SPA services: respectful of family
PM
HFY2 2017
27
1
59%
MOCO
How Well: % of surveyed callers satisfied or higher with SPA services: respectful of family (Calculated)
PM
HFY2 2017
87%
2
-13%
MOCO
How Well: # of surveyed callers satisfied or higher with SPA services: knowledgeable
PM
HFY2 2017
27
1
80%
MOCO
How Well: % of surveyed callers satisfied or higher with SPA services: knowledgeable (Calculated)
PM
HFY2 2017
87%
2
-1%
MOCO
Better Off: # of callers reporting that referral was able to provide requested information or services
PM
HFY2 2017
23
1
-63%
MOCO
Better Off: % of callers reporting that referral was able to provide requested information or services (Calculated)
PM
HFY2 2017
85%
2
24%
MOCO
Better Off: # of callers who report increased confidence/competence in addressing future needs
PM
HFY2 2017
22
1
47%
MOCO
Better Off: % of callers who report increased confidence/competence in addressing future needs (Calculated)
PM
HFY2 2017
79%
5
-16%
MOCO
Den: # of surveys answered: respectful of family
PM
HFY2 2017
31
1
82%
MOCO
Den: # of surveys answered: knowledgeable
PM
HFY2 2017
31
1
82%
MOCO
Den: # of surveys answered: provide requested information
PM
HFY2 2017
27
1
69%
MOCO
Den: # of surveys answered: increased confidence
PM
HFY2 2017
28
1
75%
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy