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Chesapeake Helps, (Queen Anne's County FY 17)

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What We Do

Story Behind the Curve

Partners

What Works

Action Plan

Who We Serve

Measures

Most Recent Period
Current Actual Value
Current Target Value
Current Trend
Baseline % Change
PM
ChesHelps
Better Off; % of callers who report increased confidence in addressing future needs
HFY2 2017
83.3%
1
-10%
PM
ChesHelps
Better Off; # of callers who report increased confidence in addressing future needs
HFY2 2017
10
1
-17%
PM
ChesHelps
Better Off; % of callers who reported they contacted the suggested referral given by Chesapeake Helps!
HFY2 2017
83.3%
1
-2%
PM
ChesHelps
Better Off; # of callers who reported they contacted the suggested referral given by Chesapeake Helps!
HFY2 2017
10
1
-9%
PM
ChesHelps
How Well; % of surveyed callers satisfied or higher with Chesapeake Helps!
HFY2 2017
91.7%
1
-1%
PM
ChesHelps
How Well; # of surveyed callers satisfied or higher with Chesapeake Helps!
HFY2 2017
11
1
-8%
PM
ChesHelps
How Well; % of calls answered by a counselor (versus leaving a message)
HFY2 2017
84.4%
1
-5%
PM
ChesHelps
How Well; # of calls answered by a counselor (versus leaving a message)
HFY2 2017
65
1
-11%
PM
ChesHelps
How Much; # of callers given referrals to the resources they inquired about
HFY2 2017
65
135
1
-7%
PM
ChesHelps
How Much; # of calls received through Chesapeake Helps!
HFY2 2017
77
160
1
-6%
PM
QACO
How Well DEN; total # of calls
HFY2 2017
77
1
-6%
PM
QACO
How Well DEN; total # of surveyed callers
HFY2 2017
12
1
-8%
PM
QACO
Better Off DEN; total # of surveyed callers
HFY2 2017
12
1
-8%

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Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy