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Chesapeake Helps, (Queen Anne's County FY 17 -Annual)

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What We Do

Story Behind the Curve

Partners

What Works

Action Plan

Who We Serve

Measures

Most Recent Period
Current Actual Value
Current Target Value
Current Trend
Baseline % Change
PM
QACO
How Much; # of calls received through Chesapeake Helps! Annual
FY 2017
159
160
0
0%
PM
QACO
How Much; # of callers given referrals to the resources they inquired about Annual
FY 2017
135
135
0
0%
PM
QACO
How Well; # of calls answered by a counselor (versus leaving a message) Annual
FY 2017
138
0
0%
PM
QACO
How Well; % of calls answered by a counselor (versus leaving a message) Annual
FY 2017
86.8%
0
0%
PM
QACO
How Well; # of surveyed callers satisfied or higher with Chesapeake Helps! Annual
FY 2017
23
0
0%
PM
QACO
How Well; % of surveyed callers satisfied or higher with Chesapeake Helps! Annual
FY 2017
92.0%
0
0%
PM
QACO
Better Off; # of callers who reported they contacted the suggested referral given by Chesapeake Helps! Annual
FY 2017
21
0
0%
PM
QACO
Better Off; % of callers who reported they contacted the suggested referral given by Chesapeake Helps! Annual
FY 2017
91.7%
0
0%
PM
QACO
Better Off; # of callers who report increased confidence in addressing future needs Annual
FY 2017
22
0
0%
PM
QACO
Better Off; % of callers who report increased confidence in addressing future needs Annual
FY 2017
88.0%
0
0%
PM
QACO
How Well DEN (Annual); total # of calls
FY 2017
159
0
0%
PM
QACO
How Well DEN (Annual); total # of surveyed callers
FY 2017
25
0
0%
PM
QACO
Better Off DEN (Annual); total # of surveyed callers
FY 2017
25
0
0%

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Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy