R

Foundational Services

What We Do

Who We Serve

How We Impact

Measures

Goal 1. Increase marketing of the department and its services.

2020

100.00%

100.00%

1

9900%

Objective 1.1. Publish articles about the health department in print and online media of general circulation and/or conduct local radio show at least four times each year starting in 2018.

HY2 2020

6

2

1

500%

Objective 1.2. Health department staff attend at least four neighborhood association meetings each calendar year.

HY2 2020

1

8

3

0%

Objective 1.3. Implement a comprehensive department communication plan that includes a branding policy and use guidelines by 9/1/2018.

HY2 2018

100.00%

100.00%

1

9900%

Objective 1.4. Sponsor at least one community event (like a food collection day) for staff participation each year starting by 12/31/2017.

HY2 2020

250.00%

300.00%

1

24900%

Goal 2. Increase use of fiscal services and tools provided by the City of Canton.

2020

100.00%

100.00%

1

9900%

Objective 2.1. Implement paperless leave and reporting system by 4/30/2019.

Q2 2019

100.00%

100.00%

2

9900%

Objective 2.2. Implement time and activity reporting module in Kronos system to replace current T&E system within 90 days of Auditor making system available and after 2.1 is completed.

HY2 2020

100.00%

100.00%

2

9900%

Goal 3. Improve information sharing for internal staff use on department’s community partnerships

2020

100.00%

100.00%

1

9900%

Objective 3.1. Complete inventory of community partnerships that health department staff are participating in.

HY2 2020

100.00%

100.00%

2

9900%

Goal 4. Foster a "Culture of Quality" in the department

2020

100.00%

100.00%

1

9900%

Objective 4.1. Fully implement the department quality improvement plan by October 1, 2017

HY2 2018

100.00%

100.00%

1

9900%

Objective 4.2. Highlight at least two quality improvement projects at annual all staff meeting.

HY2 2020

350.00%

400.00%

1

34900%

Goal 5. Provide high quality and relevant internal staff communication

2020

75.00%

100.00%

1

7400%

Objective 5.1. Implement a department Intranet by December 31, 2018.

HY2 2019

100.00%

100.00%

1

9900%

Objective 5.2. Hold at least 1 all staff meeting each calendar year.

HY2 2020

300.00%

300.00%

5

216%

Objective 5.3. Each division will hold at least one full or partial staff development day each calendar year starting on January 1, 2018.

HY2 2020

128.60%

300.00%

1

12760%

Objective 5.4. Health Commissioner will post at least 1 “all staff” communications each month starting on July 1, 2017.

HY2 2020

316.67%

300.00%

5

31567%

Goal 6. Effectively utilize technology services within the department

2020

100.00%

100.00%

1

9900%

Objective 6.1. Utilize Office 365 services by July 31, 2018

HY2 2018

100.00%

100.00%

1

9900%

Objective 6.2. Fully catalog and document databases in use in department.

HY2 2018

100.00%

100.00%

1

9900%

Goal 7. Provide excellent customer service.

2020

63.67%

100.00%

1

6267%

Objective 7.1. Staff training related to customer service will be provided to all staff at a minimum of once every two years with the first training occuring in 2018 and the second training occurring no later than 06/30/2020.

HY1 2020

98.00%

200.00%

2

9700%

Objective 7.2. Convert all microfiche birth and death records to PDF so they are faster to retreive for customer requests. Complete by 6/30/2020.

HY2 2020

65.78%

100.00%

3

6478%

Goal 8. Provide a facility that can better serve the public and enhance work environment for staff.

2020

100.00%

100.00%

1

9900%

Objective 8.1. Implement a schedule for regular staff safety drills (for example fire, active shooter, severe weather) by June 30, 2020.

HY2 2020

50.00%

100.00%

4

4900%

Objective 8.2. Assure that all staff have basic situational awareness training by June 1, 2020.

HY2 2020

0.00%

100.00%

3

0%

Objective 8.3. Improve the external and internal signage for the department, by August 31, 2018.

HY2 2018

100.00%

100.00%

1

9900%

Objective 8.4. Provide paint updates to most areas of department and update the floor carpet by June 30, 2020

HY1 2019

100.00%

100.00%

2

9900%

Objective 8.5. Remodel WIC and clinic areas to be more efficient and safe for clients by June 30, 2020

HY1 2020

100.00%

100.00%

3

9900%

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