In Rowan County, the Department of Social Services (DSS) serves as a lifeline for individuals and families facing various challenges or requiring specific resources. DSS is tasked with administering a comprehensive array of programs aimed at safeguarding the welfare of residents across the state. From child protective services to adult protective services, they intervene to ensure the safety of vulnerable populations. Additionally, they facilitate access to essential resources such as Medicaid, SNAP benefits, and childcare assistance, striving to alleviate economic hardships. Through case management, counseling, and community outreach, Rowan County departments of social services endeavor to foster resilience and empowerment within their communities, embodying a commitment to social justice and equitable support for all.

The Department of Social Services (DSS) serves a broad spectrum of individuals and families who may be experiencing various challenges or crises. This includes children, the elderly, individuals with disabilities, low-income families, and those facing homelessness. DSS provides support and assistance to these populations through a range of services such as child protection, foster care, adoption services, adult protective services, financial assistance programs, food assistance programs, and housing assistance programs. Their aim is to promote the well-being and self-sufficiency of those they serve by addressing their immediate needs and helping them access resources and opportunities for long-term stability and success.

The impact of the Department of Social Services (DSS) is profound and multi-faceted, reaching individuals, families, and communities across various dimensions. Firstly, DSS interventions often safeguard the safety and well-being of vulnerable populations, including children at risk of abuse or neglect, the elderly facing neglect or exploitation, and individuals with disabilities lacking adequate support. By providing timely and targeted assistance, DSS helps prevent crises and mitigate the harmful effects of challenging circumstances.

DSS programs aimed at economic assistance, such as SNAP benefits, Medicaid, and housing support, play a crucial role in alleviating poverty and promoting financial stability among low-income families. These initiatives not only address immediate needs for food, healthcare, and shelter but also empower individuals to pursue educational and employment opportunities, fostering long-term self-sufficiency.

DSS efforts extend beyond individual assistance to community-wide initiatives that promote social cohesion and resilience. Through advocacy, outreach, and collaboration with local organizations, DSS contributes to building stronger, more supportive communities where everyone has access to the resources and support they need to thrive.

Overall, the impact of DSS is far-reaching, touching the lives of countless individuals and families by providing essential services, promoting economic security, and strengthening the social fabric of communities.

Refinement of the CHIP was done throughout 2022 and 2023. The Rowan County DSS program and performance measures were added the the CHIP in 2024, therefore we have no progress to report in 2022 or 2023.

In December 2023, Medicaid expansion officially took effect in North Carolina, opening the door for hundreds of thousands of North Carolinians to access vital health care services. This expansion extended Medicaid coverage to more low-income adults, helping individuals and families who previously fell into a coverage gap — earning too much to qualify for traditional Medicaid but too little to afford private insurance. In 2024, Rowan County Public Health helped spread awareness about the expansion by sharing information at various community events, ensuring residents knew how to apply and access care. Additionally, the Healthy Rowan Coalition dedicated one of its monthly meetings to a special presentation on Medicaid expansion, helping local organizations and community partners better understand its impact and how to support eligible individuals.

With the implementation of Medicaid expansion, more North Carolinians also became eligible for SNAP benefits, increasing access to essential food assistance for individuals and families across the state. In Rowan County, this created an important opportunity to connect residents to healthy food options. Through support from the REACH grant, Rowan County Public Health developed and distributed a variety of marketing materials to encourage eligible residents to apply for SNAP and learn how these benefits can support healthier eating. To further build community capacity, the Healthy Rowan Coalition hosted a Navigating SNAP: Understanding Benefits, Application, and Access training for coalition members. This training equipped local organizations, healthcare providers, and community partners with the tools and knowledge needed to help their clients and patients successfully apply for and use SNAP benefits.