Agencies who provide high quality care will receive positive endorsement from the people they support through consumer satisfaction surveys.  Agencies administer the 4 common UCCS survey questions (“I received the services that were right for me”, “I received the help I needed”, “I was treated with respect”, “The services I received made a difference”) using a 5 point Likert scale across their agency annually in the calendar year.  Agency scores on each of these questions will be compared to benchmarks noted below.

0 - Survey conducted or results are below the benchmarks for all 4 questions. 

1 - Results do not meet or exceed the benchmark for all questions.

2 - Results meet and/or exceed the benchmark on all questions.