Internal and external stakeholders involved in the well-being of Utahns have equitable and timely access to accurate, protected, impactful and relevant population health, health care, vital records, and human services data and analytics.
Percentage of DHHS staff who report DSE was responsive in their interactions.
Current Value
88.0%
Definition
Measure Definition
Source is the annual Operations Section survey administered to DHHS employees. Results for DSE are parsed and reported. Count of DSE "responsive" responses plus the count of DSE "very responsive" divided by the total count of DSE responses to the survey.
Story Behind the Curve
DSE uses this survey to understand how 'customers' feel about our service. While many staff have reported that DSE has been responsive, there are areas for improvement. Coaching and training has been prioritized for managers to stress the importance of good customer service and prompt responses.
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