Utah DHHS operational units and their contracted providers have evidence-based tools, recommendations, and information to promote iterative, high-quality practices and to improve outcomes for Utahns.
Percent of DHHS OUs who report they are satisfied or greatly satisfied with CQI services
Current Value
92%
Definition
Comparison
Measure Definition
The results of the Operations Section semi-annual survey, which is sent out to all DHHS employees. Results for CQI are parsed and reported based upon (Count of CQI 'Satisfied' + Count of CQI 'Greatly Satisfied') / Total count of CQI responses to the survey.
Story Behind the Curve
CQIs result is that we help ensure that internal partners have evidence-based tools, recommendations, and information to promote iterative, high-quality practices and to improve outcomes for Utahns. We do this by supporting CQI efforts through RBA accountability, internal review of programs, review of external agreement partners, and by promoting innovation practices through the CQIC council. The Operations Section within DHHS created a survey to better understand how we are doing with supporting other OUs within DHHS. This survey allows internal staff to report their satisfaction with the services CQi provides. We are currently averaging a 98% satisfaction rate within the department
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