This measure comes from the annual Adult and Child Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey, which are questionnaires developed jointly by the Agency for Healthcare Research and Quality (AHRQ) and the National Committee for Quality Assurance.

The survey draws as potential respondents the adult and child members of Vermont Medicaid who were continuously enrolled in the plan for at least 6 months, with no more than one enrollment gap of 45 days or less. 

This measure asks survey respondents to think about their health care in the last 6 months. When thinking about that overall health care, they are asked to rate it on a scale of 0-10 where 0 is the worst health care possible and 10 is the best health care possible. The rates shown above represent those who answered with a "7, 8, 9, or 10". The survey questions leading up to this overall rating question ask about making appointments for routine check-ups as well as more urgent health care needs (non-emergency). There are also a few questions about overall health such as illness prevention and prescription medications.

Vermont Medicaid tends to perform at or slightly above the national "top box" average for all Medicaid plans on this measure. Vermont's healthcare reform efforts, like patient-centered medical homes and value based payment models, support our performance on this measure. 

Last updated: 03/2023