The APC Division implemented an ongoing Customer Satisfaction Survey on 3/6/2020 for permitted customers after a compliance (FCE or stack test) site visit at their facility is conducted, in order to measure customer satisfaction with the program. The survey available answers/ratings are 4 = strongly agree, 3 = agree, 2 = disagree, 1 = strongly disagree. The goal is to have customers satisfied with the program which is an agree or better satisfaction rating equal to a target of 3.00 up to a maximum of 4.00. The data is aggregated with all data each quarter. For example, data listed for 1st quarter 2024 ending 3/31/2024 represents all satisfaction survey data from 3/6/2020 - 3/31/2024.

Due to COVID-19 impact on operations, no in-person facility site visits were conducted from March 2020 until after approval was granted in June 2021. It was decided on 12/3/2020 to send surveys for both virtual and in-person site visits.

Note: On 4/1/2024, the survey link sent to customers was found not working, so this may be the cause of not receiving survey responses from October 2023-January 2024. On 4/1/2024, staff were trained on how to retrieve a fresh link when sending surveys, to correct the issue.