City Operations and 2 more...
MISSION CRITICAL TECHNOLOGY SYSTEM AVAILABILITY: Availability of City’s major technology infrastructure uptime
Current Value
99.96%
Definition
| BFM ID | Title | FY 19-20 | FY 20-21 | FY 21-22 | FY 22-23 | FY 23-24 |
| MF_1153 | Production Services-Percentage of mission critical production system availability for Cayenta | 99.98% | 99.99% | 99.91% | 100.00% | 99.96% |
| MF_1154 | Production Services-Percentage of mission critical production system availability for SAP | 99.99% | 99.99% | 100.00% | 100.00% | 99.95% |
| MF_1156 | Production Services-Percentage of public safety system availability - Bureau of Emergency Communications | 99.98% | 99.85% | 99.88% | 99.97% | 99.96% |
| MF_1157 | Production Services-Public Safety systems availability - Police (excluding scheduled maintenance) | 99.98% | 99.99% | 99.97% | 100.00% | 99.99% |
| Average | 99.98% | 99.96% | 99.94% | 99.99% | 99.97% |
Why Is This Important?
The availability of the production services systems managed by the Bureau of Technology Services (BTS) is critical for the City’s ability to deliver services to Portland. High system availability ensures uninterrupted day-to-day operations and is essential to provide services. Downtime can create barriers in workflows and cause negative, cascading effects across the entire City’s connectivity and data storage abilities.
A high availability of mission critical technology prevents financial losses, ensures data integrity and security, promotes employee productivity and reduces overall risk across the entire City.
What Do The Numbers Show?
The numbers show that the City maintains a close to 100% availability of its mission critical technology infrastructure. These systems ensure the day-to-day operations of the City occur in a reliable and predictable way.
The City routinely schedules maintenance and upgrades to this mission critical infrastructure, which includes towers, cables, and back-up generators. The City coordinates with several regional partners including Multnomah County and the City of Gresham to ensure a redundant public safety network across the region.
How Did We Arrive at These Numbers?
Applications that are considered mission critical include:
- Cayenta, the water and sewer billing software;
- SAP, the system of record for human capital and financial management;
- Microsoft 365 email services; and,
- the Public Safety Network, which includes applications for the Bureau of Emergency Communications and Portland Police Bureau.
This measure reflects the annual usability of the applications, not counting scheduled maintenance windows. BTS tracks service-impacting incidents, including the duration of the event and the percentage of the service impacted. A service-impacting incident occurs when an unplanned occurrence shuts down or interrupts the quality of service. Examples include a system outage, server crash, or network connectivity issues.
Microsoft 365 is a vendor-hosted application suite, so BTS has limited visibility or control over components of the service. Availability is calculated in alignment with Microsoft’s own disclosure of service availability for email services.
Where Can I Find More Information?
Learn more at the Bureau of Technology Services website.
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