% I Would Recommend This Agency to a Friend or Family Member
Current Value
47%
Definition
Story Behind the Curve
This question is derived from the Harvard Business Review, "The One Number You Need To Grow" (https://hbr.org/2003/12/the-one-number-you-need-to...). Respondents are asked this question using a Likert scale from 0 to 10 with the following resulting groupings of responses:
0 - 6 - "Detractors"
7 - 8 - "Passively Satisfied"
9 - 10 - "Promoters"
Vermont Care Partner Network Agencies first asked this question in the FY16 survey and are interested in "growing" the % of "Promoters" and decreasing the % of "Detractors".
In this graph, the BLUE represents the "Promoters" and the RED represents the "Detractors".
Total Responses:
FY16 - 2494
FY17 - 5229
FY18 - 3839
FY19 - 6870
FY20 - 6870 (-28.5%)
FY21 - 5576