VCP Network Agency Unified Consumer Satisfaction Surveys and 1 more...
% I Received the Services That Were Right For Me
Current Value
89%
Definition
Story Behind the Curve
We are interested in our clients’ perceptions of whether we provided the best services given the condition or situation that brought them to our care. Ratings are high on this question, however there are times that clients are in need of services that are not available through our agency. In these cases, we work with clients to clarify their needs and identify appropriate community providers and to develop a plan with service both within the agency and with community providers.
Total Responses:
FY14 - 3903
FY15 - 5310
FY16 - 6290
FY17 - 5962
FY18 - 6445
FY19 - 7214
FY20 - 5025 (-30.3%)
FY21 - 5722
Partners
What Works
We effectively utilize our limited resources to provide excellent community based care to those we support.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.