VCP Network Agency Unified Consumer Satisfaction Surveys and 1 more...
% I Received the Help I Needed
Current Value
89.8%
Definition
Comparison
Story Behind the Curve
We are interested in our clients’ perception of whether we provided the amount of service (or dose of service) that they believe they needed. Ratings of our services on this question are high. For instance, it is common for clients in crisis to believe a very high level and high frequency of service is needed when, in fact, less service would be more appropriate and possibly more effective in reducing the emergent nature of the crisis. Our goal is to work with our clients to communicate with them about what is expected and what is recommended to ensure that the client feels heard and well supported.
Total Responding to Question
FY14 - 4617
FY15 - 5293
FY16 - 6326
FY17 - 6002
FY18 - 6438
FY19 - 7240
FY20 - 4934 (-31.9%)
FY21 - 5697
What Works
We effectively utilize our limited resources to provide excellent community based care to those we support.
Strategy
Action Plan
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.