The % of clients served by CSP includes both clients who became eligible for ongoing services and those who did not.

Housed = any situation that is not marked as "homeless", "unknown", or that was left blank.

*36 were not marked, left blank

Other considerations and activities highlighted by the CSP staff include:

• Housing is affected by local housing market
• Current rental availability very low and affected by local trends
• Section 8 requirements
• Staff support recertification paperwork to be sure clients stay ontop of burocracy of section 8
• Case managers work with building managers
• Case managers also work with appeal section 8 decisions and other housing agency decisions
• Case managers work with staff to find funds for furnishings and to support clients owning their own homes
• CSP staff are payees so that landlords are paid on time; utilities are paid
• We help moving people and insure that accommodations are reasonable (e.g., safe, bannisters, shower bars, etc.)
• Coordinating with VNA and other agencies to ensure people can be as independent as long as possible (working with aids; housekeeping service
• Helping people search, talk on phones, and find housing/apartments
• Provide access to the internet (may not have the skill to use it)
• Provide affordable housing list each month (forwards it)
• Helping folks build credit so that they can get an apartment

Other comments:

• Estimate about housing is likely much higher (more likely 3 - 4 % are homeless)
• Extensive time is put into finding homeless people find temporary housing -- massively time consuming and exhausting. Some clients have difficult relationships and histories; system is very challenging
• There is a large variety of housing situations and we work to find a situation that will fit the person's needs

Our clients face more rules than the general population

• Application process (BHA) can take a ton of time, CM provide consistency and support to be sure applications are completed
• Much of the housing is considered substandard -- there is large variability in housing that is available
• Have to help people get basic identification (birth certificates, SS card, etc.)-- navigating systems that issue these ID