World Class Customer Service
W.6 Staff are encouraged to take action when they see a problem
Current Value
1.3
Definition
Story Behind the Curve
Employees who believe they can independently take action to improve services provide better services and promote higher quality care.
0 - Criteria not met (Survey not used or agency does not meet national comparison score)
1 - Criteria partially met (Agency meets the national comparison score)
2 - Criteria met (Agency exceeds the national comparison score)
Partners
What Works
Strategy
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.