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World Class Customer Service

Vermont Care Partners

Total VCP World Class Customer Services Score

Current Value

27.0

FY 2023

Definition

Story Behind the Curve

Centers of Excellence strive for excellence and provide personalized, high quality care. In such centers, employees feel their work is meaningful and are invested in the health of the organization. Clients experience high quality care from their initial contact with the agency until the agency’s services are no longer needed.

Partners

What Works

Strategy

Action Plan

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