Adult CAHPS Survey - Telemedicine Questions
Telemedicine (Specialist) - % of respondents who had video and/or telephone visits with their specialist and were as satisfied or more satisfied with them as their in-person visits
Current Value
68%
Definition
Notes on Methodology
The breakdown of responses for this question for both adults and children can be found in the table below:
Story Behind the Curve
This is a custom question that Vermont Medicaid added to the standard Health Plan 5.1 survey in 2020. This addition was in response to the COVID-19 pandemic and the transition that many health care practices made to provide services via telemedicine. Vermont added this question as a way to begin monitoring our beneficiaries' satisfaction with telemedicine services compared to in-person services. Vermont collected survey responses in the last quarter of CY 2020, so the 6 month look-back period referred to in this question was inclusive of the pandemic time period.
The data above indicates that satisfaction with video and/or telephone visits remains high and increased slightly between 2021 and 2022.
Partners
- Vermont health care providers
- Vermont Program for Quality in Health Care (VPQHC)
- New England Telehealth Resource Center (NETRC)
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