Build and maintain DHHS as a high-quality and trusted organization and 3 more... less...
The Department of Health and Human Services has the administrative infrastructure to support the department’s strategic processes for improvement, innovation, and building public trust.
Utah DHHS operational units and their contracted providers have evidence-based tools, recommendations, and information to promote iterative, high-quality practices and to improve outcomes for Utahns.
DHHS has a culture of continuous quality improvement and innovation through strategic planning, performance management, and collaboration
Percent of DHHS teams who complete the formal continuous quality improvement process
Current Value
46%
Definition
Measure Definition
The DHHS Office of Innovation measures engagement by which Operational Units (OU), Executive Offices, and offices complete the 4 steps of the Continuous Quality Improvement (CQI) process: (1) identify the team's result or purpose, (2) establish meaningful measures, (3) have improvement goals, and (4) hold accountability sessions around the status of measures and goals. There are currently 63 identified OUs and offices at DHHS, and the Office of Innovation tracks the status of each team. The activities this measure reflects contribute to the strategy “Build and maintain DHHS as a high-quality and trusted organization.”
Story Behind the Curve
The Utah Department of Health and Human Services (DHHS) works to develop a culture of continuous quality improvement at all levels of the organization. As more CQI work was done at the Operational Unit (OU) level, this led to more offices becoming engaged in the CQI process. While this work has been ongoing for several years, the approach to reporting changed in the last quarter, resulting in no historical data.
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