The DHHS Office of Innovation measures engagement by which Sections, Operational Units (OU), Executive Offices, and offices complete the 4 steps of the Continuous Quality Improvement (CQI) process: (1) identify the team's result or purpose, (2) establish meaningful measures, (3) have improvement goals, and (4) hold accountability sessions around the status of measures and goals. There are currently 63 identified OUs and offices at DHHS, and the Office of Innovation tracks the status of each group. The activities this measure reflects contribute to the strategy “Build and maintain DHHS as a high-quality and trusted organization.” 

The Utah Department of Health and Human Services (DHHS) works to develop a culture of continuous quality improvement at all levels of the organization. As more CQI work was done at the Operational Unit (OU) level, this led to more offices becoming engaged in the CQI process. While this work has been ongoing for several years, the approach to reporting changed, resulting in limited historical data.