The "Story Behind the Curve" helps us understand the causes and forces at that work that explain the data behind lowering A1c and the resources the agency plans to commit to address the health issue.

What's Helping Communities Served/Customer Change? These are the positive forces at work that influence customer change.

• Frequent A1C Checks 
• Education on importance of A1C levels 

 What's Hurting Communities Served/Customer Change? These are the negative forces at work that influence customer change.

• Access and timing to get A1C checked frequently. 

2022 Progress Update:

• The program is set to begin in 2023. There is no data for A1C at this time. 

The following actions have been identified by our agency as ideas for what can work for this performance measure to make a difference on diabetes.

Actions and Approaches Identified by Our Agency These are actions and approaches that we think can make a difference for this performance measure.

• Celebrate those with a lower A1C from starting point. 

No-cost and Low-cost Ideas Identified by Our Agency These are no-cost and low-cost actions and approaches that we think can make a difference for this performance measure.

• Keep A1C log for the partcipant.

What our communities served/customers think would work to do better These are actions and approaches that our communities served/customers think can make a difference for this performance measure.

• A1C reminder pocket cards. 

List of Questions/Research Agenda These are questions to follow-up on for this performance measure. If you still need more information about what works to do better, make these questions part of your information & research agenda.

• What helped them keep their A1C down?
• What was a challenge to keep A1C down?