The "Story Behind the Measure" helps us understand the causes and forces at work that explain the data behind participants enrolled in the Walk with Ease program.

What's Helping Customer Change? These are the positive forces at work in our strategy/program that influence customer change.

• Ease and accessibility of program
• Trained leader
• Time commitment of customer
• No cost to customer
• No stigma involved

What's Hurting Customer Change? These are the negative forces at work in our strategy/program that influence customer change.

• Lack of and quality of feedback from customers
• Technical and computer skills
• Internet quality and availability for customers
• Difficulty securing leaders

The following actions have been identified by our Healthy Eating Active Living Team (HEAL) as ideas for what can work for this performance measure to make a difference on Healthy Weight with the Walk with Ease program.

Actions and Approaches Identified by Our HEAL Team: These are actions and approaches that we think can make a difference for this performance measure.

• Utilize HEAL Team members to promote the program in the community/agencies/organizations.
• Review pre and post program surveys to assess participants increased confidence in their ability to be physically active, increase balance, strength, and walking pace.
• Provide trained leader and program materials for free to participants

No-cost and Low-cost Ideas Identified by Our HEAL Team: These are no-cost and low-cost actions and approaches that we think can make a difference for this performance measure.

• Place program information on partner organizations website and social media platforms.
• Utilize internal IT and HR department staff to assist with marketing the program information to all county employees via newsletter/flyer format.
• Use pre and post survey developed by the Arthritis Foundation for the Walk with Ease program.
• Work with Area Agency on Aging/Land of Sky Regional Council to secure and train leaders and insure funding for older adults to participate is maintained.

What your communities served/customers think would work to do better: These are actions and approaches that our communities served/customers think can make a difference for this performance measure.

• Monitor number of participant pre and post program surveys completed.
• Research grant funding for incentives to complete program.

List of Questions/Research Agenda: These are questions to follow-up on for this performance measure. If you still need more information about what works to do better, make these questions part of your information & research agenda.

• Explore various methods to assist with and insure collection of pre and post survey data.