The "Story Behind the Curve" helps us understand the causes and forces at that work that explain the data behind "Mobile Crisis Utilization Rate".

What's Helping What We Do? These are the positive forces at work in our strategy/ program that influence how much we do or how well we do it.

• Information disseminated to partners

• Pink Cards created that explain how to use Mobile Crisis

What's Hurting What We Do? These are the negative forces at work in our strategy/program that influence how much we do or how well we do it.

• Staff turnover means new people need to be trained on the resource

• Still not a well-known program in the community

The following actions have been identified by our partners as ideas for what can work for this performance measure to make a difference on mental health.
(A) Actions and Approaches Identified by Our Partners These are actions and approaches that we think can make a difference for this performance measure.
These will be identified as partners meet
(B) No-cost and Low-cost Ideas Identified by Our Partners These are no-cost and low-cost actions and approaches that we think can make a difference for this performance measure.
These will be identified as partners meet
(C) What your customers think would work to do better These are actions and approaches that our customers think can make a difference for this performance measure.
These will be identified as partners meet
(D) List of Questions/Research Agenda These are questions to follow-up on for this performance measure. If you still need more information about what works to do better, make these questions part of your information & research agenda.
These will be identified as the partners meet