https://www.buncombecounty.org/Governing/Depts/Health/nfp.aspx

The “story behind the measure” is a compilation of narrative from lived experiences shared during community listening sessions on the 2021 CHA health focus areas and cross-cutting results related to dismantling white supremacy culture and creating trauma-informed systems for a resilient community. The included “story” narrative below focuses more broadly on the systemic factors in the community environment in which programs operate and function. As programs and performance measures begin and/or strengthen, there will be organic opportunities for direct narrative collection to occur from program staff providing implementation and from community members engaged in the program’s services.

What's Helping Customer Change? These are the positive forces at work in our strategy/program that influence customer change.

• Home visitors collaborative, Mothering Asheville - opportunities to break silos and connect and strategize with other birth partners

• Telehealth visits

What's Hurting Customer Change? These are the negative forces at work in our strategy/program that influence customer change.

• Poverty and systemic racism and impacts on health

• Cost of living/poverty and inflation - access to resources is even more challenging