This measure represents the average number of caseworkers per case by fiscal year. This includes all closed cases and represents a view of how many workers were assigned to a case over its entire duration.

This measure includes the following case types: PSC, PSS, SCF. This measure is used to support legislative requirements for tracking towards frontline caseworker investments (the funds were appropriated during FY2024 after Legislative Approval).

Caseworker changes can lengthen the timeline of a case due to information loss, rescheduled court hearings, and other delays. DCFS set a goal in fiscal year 2022 to reduce the average number of caseworker changes by 5%, aiming to lower it from 3.1 to a target of 2.94. After the rate increased to 3.2 in fiscal years 2023 and 2024, it improved to 3.0 in fiscal year 2025, moving closer to the goal. DCFS continues to address this trend through leadership discussions to identify strategies for further reducing caseworker changes and improving case continuity.