There are currently two Lifeline call centers located in Vermont. If a local counselor is engaged with another individual, the caller may be routed to a backup center in New Hampshire. In state lifeline centers are operated by Northwestern Counseling and Support Services and Northeast Kingdom Human Services. Headrest Inc. in New Hampshire is the backup center.

Vibrant Emotional Health (“Vibrant”), as the Administrator of the National Suicide Prevention Lifeline (“Lifeline”) under a Cooperative Agreement with the US Department of Health and Human Services, Substance Abuse and Mental Health Services Administration (“SAMHSA”), maintains this data to enhance public access to the Lifeline’s information. 

These data are a total count of the number of received calls from Vermont callers by month. This does not include text or chat contact, which is another service available to those seeking support from a 988 Call Center.