Vulnerable populations served by DLBC providers are protected and treated with dignity
Customer Service and response ratings through DCE dashboard for all of DLBC
Current Value
3.41
Definition
Measure Definition
Customer Experience Index: The extent to which customers feel their needs were met and their likelihood to recommend DLBC services with an emphasis in effort, satisfaction, empathy, and reliability.
Story Behind the Curve
Data is being interpreted.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.