Vulnerable populations served by DLBC providers are protected and treated with dignity
% of DLBC.utah.gov website landing pages optimized for ease of access and customer service
Current Value
49%
Definition
Measure Definition
The percentage of landing pages that meet both federal ADA accessibility standards and internal usability benchmarks for simple, intuitive navigation.
Story Behind the Curve
We have successfully turned the curve on our website's usability, jumping from 31% to 49% optimization in just one month. By hitting this mark, we’ve moved closer to our 50% target and significantly improved the "Is anyone better off?" factor for our users.
Our goal is simple: ensure that every person—regardless of ability—can navigate our licensing process without friction. We are continuing this momentum to close the remaining gap and eliminate the digital divide.
Many of our pages were optimized behind the scenes, tested, then released to production -- with a focus on usability, accessibility, and clear navigation.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.