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P5 - OH is a Sustainable, Vibrant and Innovative Organisation Accountable To Its Communities and 2 more... less...


Stakeholders ( Clients, Staff, Funders)

(P5) % Clients satisfied with Otara Health's efforts

Current Value


HY1 2018


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Story Behind the Curve

Otara Health's programmes and services are categorised under three pou

  • Whānau Mātauranga (Family Education)
  • Papakainga (Community Services)
  • Hapori Whānui (Community Systems)

This means that the clients surveyed are a mix of service users and service providers from across the health, social and political spectrums. 



  • Auckland Council - Improving Māori input into Local Board Decision Making
  • Counties Manukau Health - Coordinated Care, Active Families, Active Futures
  • Great Potentials - HIPPY
  • Grass Roots Giving - Parents for Life
  • Ministry of Education - Incredible Years
  • Ministry of Health - Kaitohutohu
  • Ministry of Social Development - Teen Parenting
  • National Hauora Coalition - AWHI

Providers and Referees

  • WINZ 
  • HNZC 
  • NZ Police
  • General practioners and clinics
  • Plunket
  • Auckland Council
  • Counties Manukau Sport
  • Sports clubs
  • Schools


  • Children and the their families 

What Works

  • Ensuring programmes and services are relevant and useful to clients
  • Keep promises and commitments
  • Keep all informed of matters important to clients especially their progress

Action Plan

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy