P5 - OH is a Sustainable, Vibrant and Innovative Organisation Accountable To Its Communities and 2 more... less...


Stakeholders ( Clients, Staff, Funders)

(P5) % Clients satisfied with Otara Health's efforts

96.5% HY1 2018

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Story Behind the Curve

Otara Health's programmes and services are categorised under three pou

  • Whānau Mātauranga (Family Education)
  • Papakainga (Community Services)
  • Hapori Whānui (Community Systems)

This means that the clients surveyed are a mix of service users and service providers from across the health, social and political spectrums. 



  • Auckland Council - Improving Māori input into Local Board Decision Making
  • Counties Manukau Health - Coordinated Care, Active Families, Active Futures
  • Great Potentials - HIPPY
  • Grass Roots Giving - Parents for Life
  • Ministry of Education - Incredible Years
  • Ministry of Health - Kaitohutohu
  • Ministry of Social Development - Teen Parenting
  • National Hauora Coalition - AWHI

Providers and Referees

  • WINZ 
  • HNZC 
  • NZ Police
  • General practioners and clinics
  • Plunket
  • Auckland Council
  • Counties Manukau Sport
  • Sports clubs
  • Schools


  • Children and the their families 
What Works
  • Ensuring programmes and services are relevant and useful to clients
  • Keep promises and commitments
  • Keep all informed of matters important to clients especially their progress
Action Plan
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy