This measure comes from the annual Adult Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey, which is a questionnaire developed jointly by the Agency for Healthcare Research and Quality (AHRQ) and the National Committee for Quality Assurance.

The survey draws as potential respondents the adult members of Vermont Medicaid who were continuously enrolled in the plan for at least 6 months, with no more than one enrollment gap of 45 days or less. From this sample frame, a random sample of 1,650 cases is drawn. 

The red dotted line in the graph above represents the national average for all State Medicaid plans that submitted their results to the CAHPS database. Approximately 2/3 of states submit their annual CAHPS survey results to the national database.

The data in the graph above represents the % of surveyed adult Vermont Medicaid members who rated their overall health plan a "7, 8, 9, or 10" when asked to use a scale of 0-10, where 0 is the worst health plan possible and 10 is the best health plan possible. Vermont Medicaid monitors this as an important indicator of overall health plan satisfaction. Vermont Medicaid has been conducting this survey, following nationally certified protocol, annually since 2014. During that time period, our performance on this measure has remained steady and on par with the national "top box" average for other Medicaid health plans.  

Last updated:  03/2023