CARE staff conducted performance measure surveys after connecting those in Wicomico County to the resources they were requesting. These surveys were comprised of nine questions and individuals and families were given six response options in which to answer. Unfortunately, CARE staff was not able to obtain a survey from all persons with whom they assisted. Everyone who completed a survey reported being satisfied with the Navigator.

Consistent communication with CARE individuals and families makes the families feel supported throughout their process of locating resources.  These families report that they have someone they can trust to connect them to the best possible resources to meet their needs.  Also, continuing to build relationships with local providers helps CARE to stay abreast on opportunities and resources in the community.  Lastly, educating families on requirements for housing (i.e.: minimum income necessary for housing, how to apply for housing, looking for available housing, etc.) helps families make a plan for obtaining the housing they are in need of.

In the future, it may be helpful to have families take the satisfaction survey before services are completed, therefore increasing the number of surveys completed.  This will more accurately reflect the number for individuals served by the CARE program.

Survey: 

CARE satisfaction survey questions:

1. Staff was respectful in assisting our family with our requests.
2. Staff was knowledgeable about community resources.
3. Staff was understandable (did not use jargon, etc.) in our conversation.
4. Staff identified community services appropriate to meet our family goals.
5. We understood how to contact the agencies, organizations or professionals suggested by staff.
6. We were successful in contacting agencies, organizations, or progressions recommended by staff.
7. Our family was successful in receiving the information, services or supports we requested.
8. We were satisfied with the information or services and supports provided by staff.
9. Since we contacted CARE, I feel I have an increased confidence in my ability to address any need or questions my family may have.

Response options for each of the above mentioned questions:

1. Strongly Agree
2. Agree
3. Neutral
4. Disagree
5. Strongly Disagree
6. Don’t know