Seventy (70) individuals and families, or 95.92% out of those surveyed, reported an increase in their ability to advocate for themselves and/or for their children after receiving navigation services from CARE. Out of the seventy-three (73) surveyed, two families answered “neutral” to this question, indicating that they cannot confirm or deny if their ability to advocate for themselves and their children has improved and one family stated that they “did not know” if they have increased their ability to advocate for themselves after working with CARE. One of the families that answered they were “neutral” to this question only speaks Spanish, and they reported that in Wicomico County they do not have an increased ability to advocate for themselves, as very few professionals speak Spanish. While CARE did refer this family to programs that have portable language lines, the family still has limited access to resources and services due to the language barrier. The other two families were unsure of whether their ability to advocate for themselves and their children had increased or remained the same, after working with CARE, as the families believed they already had strong advocating abilities before working with CARE. 

Survey:

CARE satisfaction survey questions:

1. Staff was respectful in assisting our family with our requests.
2. Staff was knowledgeable about community resources.
3. Staff was understandable (did not use jargon, etc.) in our conversation.
4. Staff identified community services appropriate to meet our family goals.
5. We understood how to contact the agencies, organizations or professionals suggested by staff.
6. We were successful in contacting agencies, organizations, or progressions recommended by staff.
7. Our family was successful in receiving the information, services or supports we requested.
8. We were satisfied with the information or services and supports provided by staff.
9. Since we contacted CARE, I feel I have an increased confidence in my ability to address any need or questions my family may have.

Response options for each of the above mentioned questions:

1. Strongly Agree
2. Agree
3. Neutral
4. Disagree
5. Strongly Disagree
6. Don’t know