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Community Support Programs (CSP)

Howard Center

CSP - % I would recommend CSP to a friend or family member

Current Value

54%

FY 2017

Definition

Story Behind the Curve

In FY16, we added this question to the annual satisfaction survey. It is modeled after the Harvard Business Review, "The one number you need to grow". According to this article, people who respond to this question (scale of 0 - 10) at a 9 or a 10 are the program "promoters" and represent the number "to grow" to demonstrate satisfaction with the program.

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Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy