Community Support Programs (CSP)
CSP - % I would recommend CSP to a friend or family member
Current Value
54%
Definition
Story Behind the Curve
In FY16, we added this question to the annual satisfaction survey. It is modeled after the Harvard Business Review, "The one number you need to grow". According to this article, people who respond to this question (scale of 0 - 10) at a 9 or a 10 are the program "promoters" and represent the number "to grow" to demonstrate satisfaction with the program.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.