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Navigation (Wicomico FY17 and Beyond Annual)

Better Off: # of families who report success in receiving needed services or supports (i.e. financial assistance, behavioral health intake, etc.) - (Annual)

Current Value

1

FY 2024

Definition

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Story Behind the Curve

Out of the seventy-three (73) surveys conducted, sixty-eight (68) individuals and families, or 94.65%, reported success in receiving needed services or supports. Two (2) of the seventy-three (73) persons surveyed “disagreed” that they did not receive the needed services they requested and three (3) individuals and families “did not know” if they were successful in receiving the requested services.

The two individuals that “disagreed” that they did not receive the services and supports they requested were self-defined as homeless (not HUD defined), without income, and requesting funding to secure housing. In one situation, the individual reported that she was unwilling to apply for emergency financial assistance, and instead wanted a program to pay for a hotel room for her, without her having to actually apply. The Navigator was unable to locate a program or church able or willing to pay for housing for this individual, without her first applying and thus the individual reported that she did not receive the services and support she requested. The Navigator did locate free, temporary housing for this person, and arranged for free transportation to this housing, but the individual declined. The other individual that “disagreed” that she did not reach success in receiving the services and supports she requested was found ineligible for financial assistance programs that the Navigator located for her. The individual wanted financial assistance to obtain housing, but because she was not HUD homeless, had no income, was unemployed, and could not sustain the cost of a home, she was denied benefits by these programs. In lieu of finding financial assistance for this individual, the Navigator found an open bed at Go Getters, as well as temporary housing via a shelter, but the individual declined these options.

One individual that “did not know” if she had received success in receiving the services and supports she requested was referred for services on June 30, 2017, the last day of CARE. Since there was no time to determine if the referrals provided to her would meet her requested needs, she answered “did not know” to the abovementioned question. The other two families that selected “did not know”, as to whether or not they received the needed services and supports they requested chose this answer because the supports they asked for do not produce results quickly. One of these families was referred to Chesapeake Healthcare outpatient mental health, in-home services through DSS, Mental Health Stabilization program through the CSA and to Wraparound MD, in an effort to help the parents maintain their child in the home environment. While these agencies can produce positive change within a family unit, it takes time for the collective efforts to surface. Upon answering this question, the youth’s behavior was reported to be “getting worse”, hence resulting in the answer of “did not know” to the question of whether the family was successful in receiving the services and supports requested. The other family that responded with “did not know” stated this because the family requested improved communication with the school, and even though the Navigator and parent created a plan for communication between the parent, teacher, and home-school liaison, the communication had not significantly improved by any of the involved parties at the time of the survey.

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