The number served declined because many families were reluctant to participate in virtual services.
The program also received fewer referrals.
Lower enrollments for FY19:
- A portion of the initial connections between navigator and potential participant conducted over the phone resulted in a referral that did not necessitate a face-to-face meeting
- Some of the families experiencing a crisis who were referred for navigation saw a resolution of said crisis before following through with their navigation appointment, which resulted in no enrollment.