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Systems Navigation (Frederick County FY18 to FY21)


How Much: # of participants served by a Systems Navigator - (Annual)

Current Value


FY 2021


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Story Behind the Curve


The number served declined because many families were reluctant to participate in virtual services.

The program also received fewer referrals.


Lower enrollments for FY19:

  • A portion of the initial connections between navigator and potential participant conducted over the phone resulted in a referral that did not necessitate a face-to-face meeting
  • Some of the families experiencing a crisis who were referred for navigation saw a resolution of said crisis before following through with their navigation appointment, which resulted in no enrollment. 

Data Discussion


Count of families served (unduplicated) collected by internal records at quarter and aggregated for half fiscal year. 

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Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy