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Systems Navigation (Frederick County FY18 to FY21)

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How Much: # of participants served by a Systems Navigator - (Annual)

Current Value

41

FY 2021

Definition

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Story Behind the Curve

FY21

The number served declined because many families were reluctant to participate in virtual services.

The program also received fewer referrals.

FY19

Lower enrollments for FY19:

  • A portion of the initial connections between navigator and potential participant conducted over the phone resulted in a referral that did not necessitate a face-to-face meeting
  • Some of the families experiencing a crisis who were referred for navigation saw a resolution of said crisis before following through with their navigation appointment, which resulted in no enrollment. 

Data Discussion

FY19

Count of families served (unduplicated) collected by internal records at quarter and aggregated for half fiscal year. 

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Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy