Updated: 06/04/2021

A slight increase in the number of referrals recieved has been recorded in March, compared with February but the noteable increase in the number of referrals recieved in January still emphasises the difference the start of the year can make in relation to people wanting to implement healthy lifestyle changes.  That said, the number of new assessments started by the Lifestyle Service throughout the 2020-21 financial year is a healthy 1,273; especially considering the year of pandemic-related difficulties e.g. the "overnight" need for the Live Well Service to shift its service provision from an "in-person" service to one that has staff working from home with client appointments delivered virtually via telephone calls and the fall in referrals from other services, particularly non-urgent NHS services that were closed due to social restrictions/redeployment of NHS Staff to other frontline roles.  Whilst working remotely from home, Health Trainers have kept regular contact with clients and former clients, through 'welfare-type' calls, with some former clients being delighted to hear from their Health Trainer and reinitiating support.  Currently, social restrictions still apply and appointments with Health Trainers continue to be delivered via telephone calls however, in line with the easing of restrictions, recruitment to vacancies that have been held throughout the pandemic has commenced and we hope for the planning of the return to in-person appointments to begin over the coming weeks.  Throughout this financial year, Health Trainers have completed 8,198 contacts with clients and former-clients.

Updated: 04/03/2021

As anticipated, February data shows a slight decrease when compared with January and emphasises the difference the start of the year can make in relation to people wanting to implement healthy lifestyle changes; February is also a shorter month and may account for the slight reduction in the of appointments being available.  Appointments with Health Trainers continue to be delivered via telephone calls.

Updated: 02/02/2021

As anticipated, January shows an increase in the number of new clients accessing the Live Well Service.  This increase is in part due to people setting "New Year Resolutions" and seeking support to help them to acheive their healthier goals; to coincide with the increased number of clients, the number of client contacts have also risen.  Appointments with Health Trainers continue to be delivered via telephone calls.

Updated: 06/01/2021

Happy New Year!  As anticipated, the second Government-enforced "national lockdown" that commenced on the 05/11/2020 (ending on 02/12/2020) and the month of December, when people prepare themselves for a celebratory festive period, has brought with it only a slight increase in the number of referrals received by the Live Well Service.  This is most likely due to people not being able to access other services and/or community organisations, the recent lockdown and the COVID-19 related Tier restrictions.  However, the number of contacts was expected to be less due to the service closure over the festive period, reducing appointment availability at the end of the month.  Appointments with Health Trainers continue to be delivered via telephone calls.

Updated: 03/12/2020

As anticipated, the second Government-enforced "national lockdown" that commenced on the 05/11/2020 (ending on 02/12/2020), has brought with it a reduction in the number of referrals received by the Live Well Service and is most likely due to people not being able to access other services and/or community organisations.  Appointments with Health Trainers continue to be delivered via telephone calls and the team are working hard to re-establish contact with GP Surgeries, partner agencies, local businesses etc.

Updated: 06/11/2020

Government guidance and local restrictions, particularly in relation to social distancing, continue to have an impact on the number of referrals currently being received by the Live Well Service; however, referrals from health professionals they are steadily increasing with higher demand for smoking and healthy eating (weight loss) - both of which have been identified as increased risk factors for more serious cases of COVID-19.  Contacts with clients remain a key focus of the team to ensure that clients are keeping well.  Appointments with Health Trainers continue to be delivered via telephone calls.

Updated: 06/10/2020

Government guidance and local restrictions, particularly in relation to social distancing, continue to have an impact on the number of referrals currently being received by the Live Well Service; however, referrals from health professionals they are steadily increasing with higher demand for smoking and healthy eating (weight loss) - both of which have been identified as increased risk factors for more serious cases of COVID-19.  Contacts with clients have increased during September and is most likely due to both clients and staff holidaying in August, prior to the re-opening of schools.  Appointments with Health Trainers continue to be delivered via telephone calls.

Updated: 01/09/2020

A slight reduction in the number of contacts made by Health Trainers was anticipated during August (compared with July) due to a number of team members utilising their annual leave entitlement. 

Updated: 05/08/2020

Throughout the Coronavirus (Covid-19) pandemic and subsequent lockdown, referrals for behaviour-change support during this time initially decreased but referrals are increasing month by month; predominantly for smoking and healthy eating (weight loss).  The opportunity for partners/referring agencies to hold lifestyle-related conversations has reduced significatly due to government guidance on social distancing however, in line with services returning to practice, we are seeing an increase in referrals.  Appointments with Health Trainers continue to be delivered via telephone calls and/or video calls. 

Updated: 02/07/2020

On 17/03/2020, due to the Coronavirus (Covid-19) pandemic, all Lifestyle Service appointments were switched to telephone appointments, with Health Trainers working from home to observe the Government's social distancing recommendation.  Referrals for lifestyle-related behaviour change support during this time have reduced significantly and is most likely due to our partners no longer meeting their own clients/patients/members in person e.g. GPs are triaging patients/providing support over the phone and are only meeting with those that a high medical need in-person or are referring them directly on to hospital; the opportunity to hold lifestyle-related conversations has reduced as a result of Government guidance on social distancing.  However, the number of contacts with clients have increased and is in part due to the team making "courtesy calls" to former clients to check how they're doing and inviting them back for further support in cases of relapse but also in response to requests for additional "welfare calls", particularly those who live alone/classed as vulnerable. 

Updated: 02/04/2020

On 17/03/2020, due to the Coronavirus (Covid-19) pandemic, all Lifestyle Service appointments were switched to telephone appointments, with Health Trainers working from home to observe the Government's social distancing recommendation.  With the cumulative figure of 7367 contacts by the Lifestyle Service (Annual Target 3150).  The increase in the number of during March 2020 was as anticipated due to the need to transfer client 'in person' appointments to 'telephone' appointments in line with Government guidance and some clients asking for more regular contact during the pandemic.

Updated: 06/02/2020 

The number of contacts has increased during January due to cancellations made in December 2019 and rescheduled for January 2020 in addition to the anticpated increase in appointments (particularly initial assessments) for new clients.

Updated: 03/02/2020- Target on track

Contact were reduced due to fewer appointments being available.

Updated: 07/08/19

Target on track 

Updated: 13/6/19

The May data submitted will be rerun in July as the accuracy cannot be guaranteed due to DCRS merging of health trainer and stop smoking data. DCRS are aware of this and are working to resolve the issue.

Update 06/06/19

DEFINITION: A contact is an appointment, either in-person or telephone, where the Lifestyle Service has provided positive behaviour change support as part of their assessment/plan.

Update 06/06/19

The 2019 -20 target is set to reflect an annual target for the whole team with a proportion attributed to the 'new transformation' funded posts.  This figure is XX Check this and XX for transformation. There are a number of plans to increase the referral rates via a number of initiatives including:  Health check, Care navigators, Primary / Secondary care, and wider health and wellbeing service referrals routes etc. The establishment of new clinic venues and delivery times across the borough alongside further integrated working with the newly establishes Integrated Neighbourhood teams within the 5 localities. New marketing materials will be released in order to raise the profile of the service offer to potential referral and signpost routes and with the wider public.

The development of the new staff requires a period of on the job training to acquire all the relevant qualifications for the role of Health Trainer.  

Update 06/06/19

This reflects the core commissioned service of Lifestyle Behaviour change in relation to improving population level public health outcomes.

All Referral sources including the Allied Health Care professionals, primary and secondary care and Council Occ Health dement other council teams in relation to signposting to service. 

 This performance measure relates to GM Population Health Plan