Adult CAHPS Survey - Telemedicine Questions

Telemedicine (Specialist) - % of surveyed Medicaid beneficiaries who responded that they saw/talked to (see note) 1 or more specialists over the previous 6 months

98%2021

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Notes on Methodology

The wording for this question changed between 2020 and 2021. The 2020 survey asked how many specialists a respondent had "seen", while the 2021 survey asked how many specialists a respondent had "talked to" in the last 6 months. This change allows respondents to incorporate video and phone visits.

Partners
  • Vermont health care providers
  • Vermont Program for Quality in Health Care (VPQHC)
  • New England Telehealth Resource Center (NETRC)
Story Behind the Curve

Please see note above about the language change associated with the question in the 2021 survey tool. A high percentage of survey respondents indicate that they access care from 1 or more specialists. The percentage increased in 2021 when the wording of the question more logically incorporated video and telephone visits.

Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy