People have equitable access to services.
Percent of customers that rate the quality of customer service as positive.
Current Value
85.2%
Definition
Line
Bar
Story Behind the Curve
Implemented in 2018, the Health & Human Services Customer Service survey is collected at: https://exwchhs.qualtrics.com/jfe/form/SV_9tALTcaonyFbadw. Employees include the survey link in their email address signatures, surveys are periodically handed out at the front desk when services are provided and the link is posted on our website.
Partners
What Works
Strategy
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.