The DHHS Office of Innovation measures engagement by which teams or programs complete the 4 steps of the Continuous Quality Improvement (CQI) process: (1) identify the team's result or purpose, (2) establish meaningful measures, (3) have improvement goals, and (4) hold accountability sessions around the status of measures and goals. The definition of a team or program for this measure is a group of employees who have a distinct function within the operational unit who have a leader over those employees and that function. There are currently more than 300 identified teams at DHHS, and the Office of Innovation tracks the status of each team. The activities this measure reflects contribute to the strategy that “DHHS is a high-quality, effective, and efficient department.” 

This measure is weighted according to the number of teams within each section. This is based on the following assigned weights:

Community Health and Well-Being, 36%; Operations, 12.5%; Clinical Services, 6.5%; Healthcare Administration, 45%.

Whenever the number of teams change, the assigned weights will be adjusted in the measure calculation. 

The Utah Department of Health and Human Services (DHHS) works to develop a culture of continuous quality improvement at all levels of the organization. As more CQI work was done at the Operational Unit (OU) level, this led to more teams within each OU being identified. As a result, there appear to be declines in the percent of teams involved in the CQI process, but this is a result of the overall number of teams increasing, resulting in a changed dominator.