The "Story Behind the Curve" helps us understand the causes and forces at that work that explain the data behind how many new insuracnce clients signed up and the resources the agency plans to commit to address the health issue.

 What's Helping Communities Served/Customer Change? These are the positive forces at work in our that influence customer change.

• Promoting different insurance types and different types of coverages 

 What's Hurting Communities Served/Customer Change? These are the negative forces at work in our that influence customer change.

• Lack of understanding and knowledge of insurance from individuals. 

2022 Progress Update:

• The program was set to being in 2022, but due to flooding there is no data for new insurance clients at this time. Data collection will begin once MATCH has access to their office in McDowell County Health Department. 

2023 Progress Update:

• In 2023, Match was able to connect with more than 1300 people who learned something new about insurance at more than 40 events that they were able to attend. The space for MATCH at the McDowell Health Department has been repaired and we hope to have MATCH on-site again by summer of 2024.

The following actions have been identified by our agency as ideas for what can work for this performance measure to make a difference on lack of health insurance.

Actions and Approaches Identified by Our Agency These are actions and approaches that we think can make a difference for this performance measure.

• Provide trainings for employees on health insurance bascis to help the people we serve. 

No-cost and Low-cost Ideas Identified by Our Agency These are no-cost and low-cost actions and approaches that we think can make a difference for this performance measure.

• Promote MATCH services in the community and provide handouts of insurance benefits and 

What our communities served/customers think would work to do better These are actions and approaches that our communities served/customers think can make a difference for this performance measure.

• Reach young adults

List of Questions/Research Agenda These are questions to follow-up on for this performance measure. If you still need more information about what works to do better, make these questions part of your information & research agenda.

• What helped serve as the deciding factor to sign up for health insurance?