Strategy 2A - Provide high-quality, culturally congruent doula care to Black pregnant people
Average level reported by clients of being supported, heard, and respected by their doula(s) during the pregnancy/birth/postpartum period
Current Value
9.2
Definition
Story Behind the Curve
SisterWeb clients have consistently felt supported, heard, and respected by their doulas during the pregnancy, birth, and postpartum period. Slight drops in the consistent 10 may have been caused by one client having a difficult interaction with their doula, but these drops are not too significant overall.
Partners
What Works
SisterWeb provides culturally and racially concordant care. Clients and doulas have frequent interactions to build trust and strengthen the relationship. Instead of only one doula supporting a client, SisterWeb has doula cohorts that support one another so clients will always have someone when they are in need.
Action Plan
SisterWeb will continue with these strategies and tools to ensure consistency and to provide the best support possible to their clients.
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