All Utahns receive a first-in-class customer experience when engaging DHHS to ensure everyone has the opportunity to live safe and healthy lives
Resolution result of Ombuds concerns
Current Value
85.0%
Definition
Measure Definition
The Office of Ombuds seeks to build public trust in DHHS by providing our customers a fair, transparent, and procedurally just concern resolution process. Our goal is to increase the successful resolution of concerns that are handled by our office. Levels of resolution include:
- Partially or fully resolved to customer’s satisfaction
- Not resolved to customer’s satisfaction
- Withdrawn by customer
- Customer not responding or not accessible
- Outside DHHS scope of services
Measure is calculated by taking the number of partially or fully resolved concerns divided by partially or fully resolved plus not resolved concerns. Withdrawn by customer, customer not responding or not accessible, and outside DHHS scope of services concerns will not be included in the calculation. Data will be collected at the closure of the concern via phone interview, text, or email, depending on the preference of the customer.
National data is not available
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