[Guidance: Customers are the people whose lives are affected - for better or worse - by the actions of the program. What are the geographic areas and populations served by this program type? Who do you hope is better off because of this effort? People are “better off” when they have a change in skills/knowledge, attitude/opinion, behavior, and/or circumstance (internal or external). You can have more than one customer. Consider the following types of customers: direct vs. indirect; or internal vs. external. Recommended RBA tool for clarifying customers: Performance Accountability Worksheet -Section B]

Customers:

• Example 1
• Example 2
• Example 3

[Guidance: To demonstrate that your CHIP will be targeted to identified at-risk groups, add a statement that describes how your identified customers reflect the underserved, at-risk and/or vulnerable populations you identified in your CHA.]

The "Story Behind the Curve" helps us understand the causes and forces at that work that explain the data behind [state the performance measure] and the resources the [insert facility, agency, organization] plans to commit to address the health issue.

[Guidance: This section includes story you collect in different phases of your process: What is the story behind this curve? Why are things getting better? Or Why are things getting worse? What are the causes and forces at work that explain this performance? What else do you need to know in order to fully understand the story behind this curve? Recommded RBA tool to help you think through story behind the curve, partners, and what works: Performance Turn-the-Curve Report]

[How Much or How Well] What's Helping What We Do? These are the positive forces at work in our [insert program type] that influence how much we do or how well we do it.

• Example 1
• Example 2
• Example 3

[How Much or How Well] What's Hurting What We Do? These are the negative forces at work in our [insert program type] that influence how much we do or how well we do it.

• Example 1
• Example 2
• Example 3

[Is Anyone Better Off] What's Helping Communities Served/Customer Change? These are the positive forces at work in our [insert program type] that influence customer change.

• Example 1
• Example 2
• Example 3

[Is Anyone Better Off] What's Hurting Communities Served/Customer Change? These are the negative forces at work in our [insert program type] that influence customer change.

• Example 1
• Example 2
• Example 3

[Guidance: After using the criteria specificity, leverage, values, and reach to choose what would work to do better, organize these actions into a plan that specifies the person responsible for each task, the start and end dates and necessary resources. Another option for your Action Plan is using the Action function in Results Scorecard to assign action items and tasks. 

Partners with a role to play in addressing this priority and contributing to improving the indicator data. These can be current partners or potential partners you would like to engage more actively. Learn about potential new partners at the County Health Rankings Partner Center.

Partners in our Community Health Improvement Process:  You can name and list your team structure and participating agencies in your CHIP process here or simply insert a link if you keep that information on a website. You can also link to partner websites like we have done for the WNC Healthy Impact item listed below. Confirm with your team members that they wish to be listed.

• Partner 1

• Partner 2

• WNC Healthy Impact

Partners with a Role in Helping Our Community Do Better on This Issue: [Guidance: you can begin this list with the Whole Distance Exercise, but make sure you have asked key community partners who might not have been present for the exercise to contribute to this. WNC Healthy Impact evidence-based interventions tool recommendation: do not list an organization/agency/individual on this public facing e-CHIP without talking with them and confirming that they would like to be listed. Offer to link to a website or publication that gives more information about partner organizations.]

• Partner 1

• Partner 2

• Partner 3

This section will include:

• Process for Selecting Priority Programs/ Strategies

• Partner ideas of what works to do better, based on Story Behind the Curve and Partners/ Who has a role to play to do better, from a Whole Distance exercise.

• What is currently working in your community 

• Evidence-based strategies 

  • Include evidence-based strategies (including from CDC HI-5 Interventions, CDC Community Health Improvement Navigator, CDC 6/18 Initiative, CDC The Community Guide, County Health Rankings – What Works for Health, and Healthy People 2030 – Evidence-based resources); promising practices in the community; and/or innovative suggestions from stakeholders and residents most affected by the issue.

  • WNCHI evidence-based strategies tool

• What people most affected by the issue think would work 

Process for Selecting Priority Program/ Strategies

In this section, write a brief paragraph or include bullets to describe your process to get to the programs/ strategies listed in this Scorecard. Describe process and criterion used to select 3 strategies. Criterion to consider: Can we feasibly implement a strategy? (based on resources available, community will, etc.) Is the strategy high-leverage (i.e. significant impact for small or moderate effort vs. small impact for large effort)? Does this strategy align with our community values?  Can you produce a specific action for the strategy? Does the strategy address one or more of the root-causes of the issue that you uncovered in your exploration of the “Story Behind the Indicators”? 

The sample headings and text below will help organize this information.

The following actions have been identified by our [team/coalition/partners] and community members as ideas for what can work for our community to make a difference on [name health issue].

Actions and Approaches Identified by Our Partners These are actions and approaches that our partners think can make a difference on [name health issue].

• Action/Approach 1

• Action/Approach 2

• Action/Approach 3

• Action/Approach 4

• Action/Approach 5

What is Currently Working in Our Community These are actions and approaches that are currently in place in our community to make a difference on [name health issue].

• Action/Approach 1

• Action/Approach 2

• Action/Approach 3

• Action/Approach 4

• Action/Approach 5 [Guidance: you can insert links to websites with more information on current actions and approaches in your community]

Evidence-Based Strategies These are actions and approaches that have been shown to make a difference on [name health issue].

What Community Members Most Affected by [name health issue] Say These are the actions and approaches recommended by members of our community who are most affected by [name health issue]

• Action/Approach 1

• Action/Approach 2

• Action/Approach 3

Recommended tools for selecting priority strategies: Strategy Prioritization Worksheet; Identifying Priority Strategies Worksheet.