P1 - Improved Health and Wellbeing Outcomes for Families

(P1) % Participants fully completing programmes started

81.3%Jan 2019

Line Bar
Story Behind the Curve

This performance measure reflects the total number of cases for the period under review where the client routinely completed a programme. The % value will never equal 100% as the total number of cases exited also include the following reasons -



1 Did not attend following the referral
2 Discharge to another organisation
3 Discharge to other service with organisation
4 Ended routinely
5 Gone - No Address / Lost to follow up
6 Involuntary discharge
7 Provider discharge
8 Referral declined - inability to provide service request
9 Referral declined - other service more appropriate
10 Self discharge

A continuous improvement in the trend for those clients ending their programmes routinely is sufficient to indicate whether the organisation's efforts for matching the client need to appropriate service delivery is successful, or otherwise.

There are a range of factors that can impact on clients fully completing their programmes. This latest result is pleasing, however our focus is more on the trend over a period rather than isolating to a single month or period in time.

November 2018 report for October 2018

A good start in July 2018 for the Kaitohutohu programme appears to continue through the YTD and is a reason the reported % clients fully completing programmes remaining high. A check to determine whether a change in the method of capturing and reporting the data might have occurred since July 2018 found the method remains the same to that applied over 2017-2018.  Active Families, Active Futures and the HIPPY programme conduct annual graduations and so there is some lag also in reporting. It is expected that the discontinuations that occur with these three programmes will report less favourably when they occur, and balance out once the graduations take place later in the year.


Management, staff and clients.

What Works
  • Monitoring the prompt closure of cases when completed means monitoring the trend on a monthly basis is more meaningful. This measure is tracked on a daily basis.
  • Continuing to ensure that our programmes and services remain relevant and useful for clients. 
Action Plan
  • Further refine the report to enable reporting on only those clients who are enrolled in a programme.
  • Develop an exceptions report to track and monitor the closure of cases when still open outside a designated expected closure time frame.
  • Develop an exceptions report that ensures that exit forms are used in all case closures.
  • Work with clients to co-design programmes and services where this is necessary and makes sense.
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy