This performance measure reflects the total number of cases for the period under review where the client routinely completed a programme. The % value will never equal 100% as the total number of cases exited also include the following reasons -
|1||Did not attend following the referral|
|2||Discharge to another organisation|
|3||Discharge to other service with organisation|
|5||Gone - No Address / Lost to follow up|
|8||Referral declined - inability to provide service request|
|9||Referral declined - other service more appropriate|
A continuous improvement in the trend for those clients ending their programmes routinely is sufficient to indicate whether the organisation's efforts for matching the client need to appropriate service delivery is successful, or otherwise.
There are a range of factors that can impact on clients fully completing their programmes. This latest result is pleasing, however our focus is more on the trend over a period rather than isolating to a single month or period in time.
November 2018 report for October 2018
A good start in July 2018 for the Kaitohutohu programme appears to continue through the YTD and is a reason the reported % clients fully completing programmes remaining high. A check to determine whether a change in the method of capturing and reporting the data might have occurred since July 2018 found the method remains the same to that applied over 2017-2018. Active Families, Active Futures and the HIPPY programme conduct annual graduations and so there is some lag also in reporting. It is expected that the discontinuations that occur with these three programmes will report less favourably when they occur, and balance out once the graduations take place later in the year.
Management, staff and clients.