Staff attended three part day courses to learn and understand Twyford's 5 step collaborative governance framework designed to tackle complex matters with multiple stakeholders. The training also included a one day session on facilitation and engagement using the framework.

- Actively include staff in the preparation and planning for Thriving Otara for 2017. This will allow and enable the staff to apply the Twyford and RBA framework within an authentic setting.

- Further develop the neighbourhood support work to include Twyford and RBA framework.

- provide facilitation training and engagement planning OTJ